Cancellation Policy

At T&G Carpentry Bespoke Furniture, we understand that circumstances may arise that require you to cancel your order. We strive to provide a fair and transparent cancellation policy to address such situations.

Cancellation Period: You may cancel your order within 7 days of placing it, provided that work on your project has not commenced.

Cancellation Fees: If you cancel your order after the cancellation period has elapsed or after work has commenced on your project, a cancellation fee may apply. The amount of the cancellation fee will depend on the stage of completion of your project and any costs incurred by T&G Carpentry Bespoke Furniture up to the time of cancellation.

Cancellation Process: To cancel your order, please contact us at info@tgbespokefurniture.co.uk as soon as possible. We will confirm the cancellation and provide you with any applicable cancellation fees.

Refunds: If you are entitled to a refund due to cancellation, we will process the refund within 5-10 days of receiving your cancellation request. Please note that refunds may be subject to deductions for any cancellation fees or costs incurred by T&G Carpentry Bespoke Furniture up to the time of cancellation.

Exceptional Circumstances: In exceptional circumstances, such as unforeseen events or circumstances beyond your control, we may waive or reduce cancellation fees at our discretion. We will work with you to find a fair and reasonable solution in such cases.

Changes to Cancellation Policy: We reserve the right to update or modify our cancellation policy at any time without prior notice. Any changes to the cancellation policy will be communicated to you in writing or posted on our website.

If you have any questions or concerns about our cancellation policy, please contact us at info@tgbespokefurniture.co.uk. Thank you for choosing T&G Carpentry Bespoke Furniture.